We all have seen it, everyone, in a rush to get their tires changed over. If we in the industry know that 75% of the people buy tires from the first person that recommends them. We also know that 78% maintain their vehicles at the place where they purchase tires, why wouldn't we want to make it easier for the customer.
Create a booking site that is tied to the DMS so that we don't have to book people in.
Create a space dedicated to performing the tire changeover. It can be as simple as space and floor jacks as they prove to be faster and allow a pit type of environment.
Contract mobile services to provide some relief.
If storing is there an inspection process to check and record the DOT age. If expired is it highlighted to the customer.
If re-installing are they re-balanced?
Try to avoid customers waiting for the changeover and turning what the customer expects as an appointment to check-in.
If phone -in appointments, make them keep them and do the work. So many times I have sent that we book people in and really it is just a place holder. They still end up waiting to get this done.
Let's make it a great experience for our customers.